FAQs

England

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

How many people are on an escorted tour?

On average we have around 35 passengers but the busses hold a maximum of 48 passengers. If you are on a small group escorted tour, the amount of passengers can range from 18-24.

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Are the pedals set up the same on manual cars in Ireland and the UK as in the U.S.?

The pedals are set up the same on cars in Ireland and the UK, though everything else in the car is reversed as the driver’s side is on the right of each vehicle. Reminder – you’ll shift with your left hand!

Iceland

When will I get my travel documents?

Your travel documents will be issued via EMAIL 7 to 10 days prior to departure. Documents will include your assigned hotel accommodations, transfer details and times, vendor contact information, emergency numbers and more. All you need to do is print out all of these documents and take them with you. You may forward them to friends & family to share your trip details and contact information.

Escorted Tours: Travel documents for escorted tours are mailed and will be  delivered via USPS (sent from our office in Massachusetts) and should arrive approximately 7-10 days prior to departure. 

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

What is the currency in Iceland?

The local currency in Iceland is the Icelandic Krona. Current exchange rates can be found at xe.com.

Do we need to tip our drivers on a Hopper tour?

Yes! For each door-to-door transfer with a driver or day tour with a tour guide (such as on our optional tours) it is customary to tip between 2 to 5 Euros or Pounds per person, per transfer based on the service and information provided by your driver and/or guide. No tipping is required for drivers of scheduled/public transfers.

Ireland

Does Tenon Tours operate the day tours?

Tenon Tours works with various partner companies and local tour operators to provide you with the best day touring options.  By utilizing local tour companies you will be provided with the expertise of the area you are touring by a licensed guide.

Note: Don’t forget to tip your drivers based on the level of service they provide!

Some partner companies include, but are not limited to: Rabbies, City-Sightseeing, Highland Explorer, Galway Tour Company, Deros Tours, When Where Wales, Cork Taxi Tours, Irish Day Tours, Irish Rail Tours, Dualway, Premium Tours UK and Odyssey Coach Tours.

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

Are the hotels air-conditioned?

Due to the cooler average climate in Ireland and Britain, most accommodations (hotels and/or B&B’s) do not have or need air-conditioning.  Some accommodations will state that they have “temperature control” in the rooms, however the control you have over how hot or cold to make it is not to the extremes that our clients may be used to in North America.  Some accommodations may have fans available, check with reception or your B&B host. Please see more detailed information here in our blog!

Are there any extra charges we have to pay at the B&B in Ireland?

A supplement fee of €5.00 per adult per night will apply in County Dublin. A supplement fee of £5.00 per adult per night will apply in all of Northern Ireland. This is paid upon arrival to the host of the B&B. 

Italy

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

Scotland

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

Are there any free days for activities on Escorted tours?

All of our tours offer included sightseeing every day to maximize your time. If you want to take a day out to play golf, ride or simply relax and browse around, you may choose not to travel on a day tour when you are staying in the same hotel for two nights.

What are travel times on Escorted tours usually like?

Morning departure time depends on the itinerary to be covered on any particular day. In Britain the tour day begins between 8.00am to 8.30am, while in Ireland the day usually begins between 8.30am and 9.00am. Arrival back to the hotel/ or at the next hotel is usually between 4.00pm and 5.00pm.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Wales

What is the weather like in Wales?

Wales has a mild, temperate climate which produces temperatures in the 60’s during the summer months and the low 40’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly. However, we have found that it never rains in the pub… or so the saying goes.

Check out the average temperatures in Wales below:
 
WeatherGraph.Wales.TenonTours-01

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

What is the time difference in Ireland and the UK?

There is a 5-hour time difference between Ireland and the UK and EST. 12pm New York = 5pm Ireland and the UK.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

What do you mean by scheduled service?

With scheduled transfers you’ll enjoy a ride on a luxury coach bus or train. Scheduled transfers can be upgraded to private transfers for an additional charge, please ask your sales representative.

Massachusetts
301 North Ave, Floor 2 Wakefield, MA 01880
Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
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