FAQs

England

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

Do I need a passport?

Yes! All US citizens must have a passport that remains valid 6 months beyond the dates of your trip. All non-US citizens must check with their local consulate for documentation requirements. If you do not have a passport, one may be obtained through your local post office, which also offers expedited processing. ALL NAMES PROVIDED TO TENON TOURS MUST BE AS THEY APPEAR ON YOUR PASSPORT (first and last names only). You may want to make a copy of your passport and leave it at home with a friend of family.

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

Are there age restrictions to rent a car in Ireland and/or the UK?

Yes. In Ireland, the driver must be between 23-80 years at the time of travel. Certain conditions apply for drivers 76-80 years old, and elderly drivers may have to provide additional documentation to rent a car. Drivers aged 23-24 years are restricted to the economy-sized car class and pay a daily surcharge of €26.00. If you are 23, 24 or 75+, please let your travel specialist know at the time of booking. In the UK, drivers must be 25+, no exceptions, and there is no upper age limit.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Iceland

How much luggage can I bring on a luxury escorted tour?

Due to motor coach space limitations, most luxury escorted tours only allow for one normal sized suitcase per individual. Remember, a wise traveler packs light! We also encourage just one carry-on bag per individual (for carrying items that might be needed during the day’s sightseeing excursions or camera/video equipment). Dimensions for carry-ons should not exceed 17” x 12” x 10”, allowing it to fit under the seat or in the overhead rack of most motor coaches.

What type of clothing should I pack for Iceland?

Comfortable, casual clothing is best, and no matter what time of year, we recommend dressing in layers! You can never go wrong with a mix of casual and comfortable, as well as a bit dressier if you plan to visit one of the nicer establishments. A wind and rain-resistant jacket is a must; and a fleece jacket, scarf, and sunglasses are a good idea all year round. In the winter, thermal underwear, gloves, hats, scarves, and a thick jacket or coat are essential. Don’t forget comfortable walking shoes (or boots in the winter) and swimwear for visiting one of the heated pools or geothermal spas! Check out the official Tenon Tours Iceland Packing List below:

 

ICELAND PACKING LIST

Where should we eat?

We suggest checking with the front desk at the hotel or asking locals for recommendations based on what you’re looking to eat and how much you want to spend. Iceland is a very friendly and hospitable country when you are looking for suggestions or are needing questions answered.

Do I need a credit card to travel?

If you are renting a car, a valid credit card (Visa, Mastercard or American Express) in the driver’s name will be necessary in order to rent the vehicle. This is necessary for the security deposit taken as you pick up the car. Visa and Mastercards are the most widely accepted credit cards internationally. Rental car companies (as well as other vendors) do NOT accept Discover credit cards, so be sure to have a secondary major card if you primarily use Discover in the US.

What is VAT and how do I get it refunded in Iceland?

In Iceland, almost all consumer products are subject to Value Added Tax — VAT, for short. VAT is a “hidden tax” — already added into the purchase price of any souvenirs bought on a visit. Americans are entitled to get a refund of VAT paid. In order to get this refund you have to get a VAT-refund check at the time of purchase from each store in which you shop and present it at the Reykjavik refund center or the airport before you depart. This is very important! Unlike business travelers, tourists aren’t entitled to refunds on the tax they spend on hotels, transportation and meals. The refund can be given in cash. But as a guarantee, one needs to present a MasterCard or a Visa which is valid for a minimum of three months.

Ireland

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.

Are tips included in my Escorted tour price?

Tips are not included within the price of your escorted tour but are customary to show gratitude to your tour director or driver for satisfactory service. Tipping for restaurant/bar staff is usually discretionary but some restaurants do add a 10% – 15% service charge so be sure to check your bill first.

Recommended minimum amount per person / per day:

Driver/Guide (1 person crew) $8

Tour Director (part of 2 person crew) $5

Driver (part of 2 person crew) $5

Guide for walking or city tour $2

 

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Italy

When should I arrive at the airport?

Play it safe and plan to arrive 2.5 to 3 hours prior to your scheduled departure time to allow for any unexpected delays in traffic, check-in, security, or long lines at the newsstand!

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

When are banks open in Italy?

Banks are generally open from Mon-Fri 8:00AM-1:00PM, then they re-open from about 3:00PM-5:00PM. ATM’s are accessible at all times!

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Scotland

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

Do we need to tip our drivers on a Hopper tour?

Yes! For each door-to-door transfer with a driver or day tour with a tour guide (such as on our optional tours) it is customary to tip between 2 to 5 Euros or Pounds per person, per transfer based on the service and information provided by your driver and/or guide. No tipping is required for drivers of scheduled/public transfers.

How do you pick roommates?/When will we find out who our roommate is?

Once we know how many travelers require a roommate, we will pair individuals based on gender and trip length. We will also do our best to match individuals based on age and/or where they are from, if possible. Roommates will be introduced prior to travel via email when travel documents are issued, approximately 7 to 10 days prior to departure.

Are driver tips included in my Chauffeur tour price?

For chauffeur driver tours where a private driver is hired on a daily basis tips are not included in your quoted price. Gratuity for your driver is at on your own discretion based on the quality and level of service you receive. Standard industry averages would suggest 5 to 10 Euros or Pounds per day, per person.

What is the ratio of females to males?

Each trip is different, but on average the ratio is about 3:1 (female to male).

Wales

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

Are driver tips included in my Chauffeur tour price?

For chauffeur driver tours where a private driver is hired on a daily basis tips are not included in your quoted price. Gratuity for your driver is at on your own discretion based on the quality and level of service you receive. Standard industry averages would suggest 5 to 10 Euros or Pounds per day, per person.

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

Massachusetts
301 North Ave, Floor 2 Wakefield, MA 01880
Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
Tenon Tours, LLC BBB Business Review [RR_SHOPPER_APPROVED get=”merchant-schema”]