FAQs

England

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

Will there be someone accompanying our group while we are on tour?

A full-time host or guide is not provided with Hopper Tours. Your Tenon Tours Travel Specialist will be happy to work with you prior to departure to answer any of your questions and make suggestions about available things to see or do. On most day tours and attractions there are licensed tour guides available and we also recommend asking the receptionists at your hotels for helpful tips and information. You will be provided with a 24/7 Tenon Tours Traveler Hotline if any issues or emergencies do arise and you need assistance.

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

Is our tour departure guaranteed?

All tours are guaranteed and will not be canceled due to a lack of travelers. Our flexible transportation contracts allow for us to run a tour with anywhere from two to twenty people.

What are acceptable forms of payment?

Tenon Tours accepts checks and the following credit cards: VISA, Mastercard, Discover and American Express

Iceland

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

What is the electrical current/voltage in Iceland? Do I need a converter?

Unlike the US and most European countries, Iceland’s electrical current is 220 volts, 50 Hz AC and work off a rounded, European two-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Check if the label near your appliance’s power cord shows 100-240 v and 50-60 Hz. If it does not, you will need a “step-down transformer” (also called a converter). Please see our Adapter/Converter blog by clicking here!

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Ireland

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

Can we pick the hotels we want to stay in?

Accommodations are carefully chosen by Tenon Tours based on the needs and size of the group. For more questions about Hotels please see the Hopper Tour Hotels section above.

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

Self-Drive Hints:

You may think that the main idea you need to keep in mind when driving in Ireland and the UK is to stay on the left side of the road. That’s important, true, but there are a few other details to remember when you’re doing a road trip in the Republic of Ireland or Northern Ireland and the UK.

Automatic vs. Manual. Many overseas rental agencies charge a premium for automatic cars. If you’re used to driving an automatic at home, you may not want to try to save a few bucks by renting a standard. You’ll have enough on your mind without worrying about stalling the engine on Ireland and the UK’s hilly roads. Ignore this advice, and you too may end up with a frustrated passenger yelling from the backseat, “Clutch! Use the clutch!” Or you may develop your own version of Irish driving mantra, invented such as when the car starts wandering toward the shoulder every time you change gears: “When you shift, you drift.”

Park the cell phone. In both the Republic of Ireland and Northern Ireland and the UK, driving while using a handheld cell phone is illegal, and fines are steep.

Remember that every drive takes longer than you’d think. When passing through towns, major highways often morph into traffic-clogged two-lane streets. Farm vehicles are allowed just about anywhere, including most four-lane roads. So the 260 mile drive from Belfast to Cork can take four hours or close to six hours. On the bright side, most of the scenery you could be crawling past is very pretty.

Rent a monster car at your peril. Roads are narrow (particularly those marked “R” on Republic of Ireland maps), and they’re often lined with parked cars or dense hedges. If you enjoy having side mirrors, forgo the SUV.

Learn to handle roundabouts. They can be terrifying, but you can’t escape them. Just remember that traffic already in the roundabout, and traffic approaching from the right inside the roundabout, has the right of way.

Budget wisely for gas. You think your gas prices are high? Keep in mind that the price listed is per liter! (Roughly 4 liters make up a gallon.)

Look before you pump. Diesel is more widely available in Ireland and the UK than in the US/Canada. Make sure you’re pumping the right fuel before popping that nozzle in the tank.

Don’t rush! Allow yourself time to get lost, and you’re almost certain to discover a special castle, pub or golf course far off the beaten track.

Italy

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

Are driver tips included in my Chauffeur tour price?

For chauffeur driver tours where a private driver is hired on a daily basis tips are not included in your quoted price. Gratuity for your driver is at on your own discretion based on the quality and level of service you receive. Standard industry averages would suggest 5 to 10 Euros or Pounds per day, per person.

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

Do I need a Visa to visit Italy?

Travelers from the European Union, the United States and Canada do not need a visa to enter Italy for stays shorter than 90 days. If you hold a passport from a different country or plan on staying for more then 90-days, please check with your local consulate.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

Scotland

How much luggage can I bring on my Escorted Tour?

On coach tours, you are permitted one piece of luggage and one carry-on bag per person. Porterage between the coach and your hotel room is included.

What is the weather like in Scotland?

Scotland has a mild, temperate climate which produces temperatures in the 60’s during the summer months and the low 30’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly.

Check out Scotland’s average monthly temperatures below:
 
WeatherGraph.Scotland.TenonTours-01

Will my tour guide be local on my Escorted tour?

All tour guides are locally employed.

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Wales

What are travel times on Escorted tours usually like?

Morning departure time depends on the itinerary to be covered on any particular day. In Britain the tour day begins between 8.00am to 8.30am, while in Ireland the day usually begins between 8.30am and 9.00am. Arrival back to the hotel/ or at the next hotel is usually between 4.00pm and 5.00pm.

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with guaranteed door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades are available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided. Upgraded pricing available for all private transfers, please contact your travel specialist.

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

What are the hotel bedding options?

It is important to note that European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have:

Double– One bed for two people (usually Queen size, sometimes Double/Full.  King only by request and not always guaranteed).

Twin– Two separate beds (can be two Single beds, two Double/Full, one Single & one Double/Full, etc…)

Triple– Two beds to sleep three people.  Rarely will there be three separate beds.  (Normally you will find a Double/Full bed and one twin bed for a total of 2 beds.  Sometimes you may find two Double/Full or three Single beds, but it is rare.) Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms.

Twin and Triple Room configurations will be assigned based on hotel availability at the time of check-in.

Note: No more than three people can share a hotel room on escorted tours.

Massachusetts
301 North Ave, Floor 2 Wakefield, MA 01880
Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
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