FAQs

England

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

What hotels do you use in the city-centers in England?

London Premiere City-Center Hotels: Phoenix Hotel, Jurys Inn, Doubletree hotels, Grange hotels or similar.
Chester Premiere City-Center Hotels: Best Western Queen, Best Western Westminster, Chester Court, Macdonald New Blossoms or similar.
York Premiere City-Center Hotels: Queens Hotel, Park Inn by Radisson, Marmadukes Townhouse, Best Western Monkbar or similar.
Oxford Premiere City-Center Hotels: Best Western Linton Lodge, Macdonald Randolph, Mercure Eastgate, or similar.
Bath Premiere City-Center Hotels: Francis Hotel, Holiday Inn Bath, Pratt Hotel, Travelodge Bath or similar.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

What is meant by an ensuite room?

An ensuite room is a room with its own private facilities such as shower/bath, toilet and hand basin.

Iceland

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

Ireland

Do I have to place a deposit in order to pre-book a room in Ireland?

There is no charge to pre-book your rooms online; however, a credit card will be required in the case of no-shows or late cancellations (within 7 days). Your host/hostess may also require a valid credit card at time of booking as a guarantee to hold the room(s) if you contact them directly. This system is put in place to ensure that clients are not pre-booking multiple homes at no charge then showing up holding rooms at other homes.

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

What type of B&B's are included in my package?

There are 3 B&B voucher categories. Your travel specialist will work with you to figure out which category best suits your itinerary. Categories are based upon location and classification. Please see the 3 bands below:

Band 1: This band covers all of the B&B’s in the entire B&B Ireland program. This includes all location supplements.

Band 2: This band covers certain B&B’s in the B&B Ireland program. This includes any supplement needed for County Galway and County Kerry. It does not cover B&B’s in County Dublin, Northern Ireland or 5-Star rated B&B’s.

Band 3: This band covers certain B&B’s in the B&B Ireland program. It does not cover County Galway, County Kerry, County Dublin, Northern Ireland or 5-Star rated B&B’s. It will cover any other B&B outside of these restrictions.

Italy

What are the hotel bedding options?

It is important to note that European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have:

Double– One bed for two people (usually Queen size, sometimes Double/Full.  King only by request and not always guaranteed).

Twin– Two separate beds (can be two Single beds, two Double/Full, one Single & one Double/Full, etc…)

Triple– Two beds to sleep three people.  Rarely will there be three separate beds.  (Normally you will find a Double/Full bed and one twin bed for a total of 2 beds.  Sometimes you may find two Double/Full or three Single beds, but it is rare.) Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms.

Twin and Triple Room configurations will be assigned based on hotel availability at the time of check-in.

Note: No more than three people can share a hotel room on escorted tours.

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What hotels do you use in the city-centers in Italy?
Rome Premiere City-Center Hotels: BW Mondial, Patria, Hotel Fellini and Hotel Cecil, or similar
Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

Scotland

What hotels do you use in the city-centers in Scotland?

Edinburgh Premiere City-Center Hotels: Jurys Inn, Parliament House, Mercure Princes Street, Inn Place, or similar.
Glasgow Premiere City-Center Hotels: Mercure, Best Western Glasgow City, Jurys Inn, Grand Central Hotel or similar.
Inverness Premiere City-Center Hotels: Royal Highland Hotel, Mercure Inverness, Glen Mhor, Craigmonie Hotel or similar.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

Are the UK vouchers refundable?

Unfortunately, if unused, the Circle vouchers are non-refundable.

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

Wales

Are the hotels air-conditioned?

Due to the cooler average climate in Ireland and Britain, most accommodations (hotels and/or B&B’s) do not have or need air-conditioning.  Some accommodations will state that they have “temperature control” in the rooms, however the control you have over how hot or cold to make it is not to the extremes that our clients may be used to in North America.  Some accommodations may have fans available, check with reception or your B&B host. Please see more detailed information here in our blog!

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

Massachusetts
301 North Ave, Floor 2 Wakefield, MA 01880
Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
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