FAQs

England

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

Does Tenon Tours operate the day tours?

Tenon Tours works with various partner companies and local tour operators to provide you with the best day touring options.  By utilizing local tour companies you will be provided with the expertise of the area you are touring by a licensed guide.

Note: Don’t forget to tip your drivers based on the level of service they provide!

Some partner companies include, but are not limited to: Rabbies, City-Sightseeing, Highland Explorer, Galway Tour Company, Deros Tours, When Where Wales, Cork Taxi Tours, Irish Day Tours, Irish Rail Tours, Dualway, Premium Tours UK and Odyssey Coach Tours.

Are tips included in my Escorted tour price?

Tips are not included within the price of your escorted tour but are customary to show gratitude to your tour director or driver for satisfactory service. Tipping for restaurant/bar staff is usually discretionary but some restaurants do add a 10% – 15% service charge so be sure to check your bill first.

Recommended minimum amount per person / per day:

Driver/Guide (1 person crew) $8

Tour Director (part of 2 person crew) $5

Driver (part of 2 person crew) $5

Guide for walking or city tour $2

 

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.

Iceland

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

Where should we eat?

We suggest checking with the front desk at the hotel or asking locals for recommendations based on what you’re looking to eat and how much you want to spend. Iceland is a very friendly and hospitable country when you are looking for suggestions or are needing questions answered.

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

Ireland

Are tips included in my Escorted tour price?

Tips are not included within the price of your escorted tour but are customary to show gratitude to your tour director or driver for satisfactory service. Tipping for restaurant/bar staff is usually discretionary but some restaurants do add a 10% – 15% service charge so be sure to check your bill first.

Recommended minimum amount per person / per day:

Driver/Guide (1 person crew) $8

Tour Director (part of 2 person crew) $5

Driver (part of 2 person crew) $5

Guide for walking or city tour $2

 

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

Will there be someone accompanying our group while we are on tour?

A full-time host or guide is not provided with Hopper Tours. Your Tenon Tours Travel Specialist will be happy to work with you prior to departure to answer any of your questions and make suggestions about available things to see or do. On most day tours and attractions there are licensed tour guides available and we also recommend asking the receptionists at your hotels for helpful tips and information. You will be provided with a 24/7 Tenon Tours Traveler Hotline if any issues or emergencies do arise and you need assistance.

Can I combine an escorted tour with another type of tour such as self-drive?

Yes! You may combine any of our trip types per availability.

Will my tour guide be local on my Escorted tour?

All tour guides are locally employed.

Italy

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

What is the weather like in Italy?

In general, the weather in Italy is mild. This varies greatly between regions however. Summers are generally hot and dry, and you may see some rain in the Spring and Fall, especially in hilly and mountainous regions. Temperatures may drop to the 30’s and 40’s in the winter, but snow is infrequent unless you are in the northern mountains!

Check out Italy’s average monthly temperatures below:
 
WeatherGraph.Italy.TenonTours-01

Scotland

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

What is the weather like in Scotland?

Scotland has a mild, temperate climate which produces temperatures in the 60’s during the summer months and the low 30’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly.

Check out Scotland’s average monthly temperatures below:
 
WeatherGraph.Scotland.TenonTours-01

Wales

How many people are on an escorted tour?

On average we have around 35 passengers but the busses hold a maximum of 48 passengers. If you are on a small group escorted tour, the amount of passengers can range from 18-24.

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

For whom are tours recommended?

We recommend our tours for active independent travelers who want an alternative to driving themselves or a fully-planned tour with no freedom or flexibility. This tour is not recommended for those who require a full time guide, private transportation service at all times, luggage handling or have mobility issues requiring wheelchairs, have trouble walking or limiting medical conditions.

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