FAQs

England

Can you accommodate my special dietary request on an Escorted tour?

Hotels throughout Ireland and Britain offer a wide variety of foods. When making your reservation please notify us of your specific requests, especially for low-salt or celiac diets. We cannot guarantee all requests and it is a good idea to double check once you are in your tour hotels.

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

Does Tenon Tours operate the day tours?

Tenon Tours works with various partner companies and local tour operators to provide you with the best day touring options.  By utilizing local tour companies you will be provided with the expertise of the area you are touring by a licensed guide.

Note: Don’t forget to tip your drivers based on the level of service they provide!

Some partner companies include, but are not limited to: Rabbies, City-Sightseeing, Highland Explorer, Galway Tour Company, Deros Tours, When Where Wales, Cork Taxi Tours, Irish Day Tours, Irish Rail Tours, Dualway, Premium Tours UK and Odyssey Coach Tours.

Will my tour guide be local on my Escorted tour?

All tour guides are locally employed.

Iceland

Is it safe to drink the local water?

It is extremely safe to drink the fresh local water in Iceland (it’s actually some of the cleanest in the world!). In fact, we recommend you bring an empty water bottle with you as you travel, to help avoid the cost of expensive bottled water.

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

Ireland

Can you accommodate my special dietary request on an Escorted tour?

Hotels throughout Ireland and Britain offer a wide variety of foods. When making your reservation please notify us of your specific requests, especially for low-salt or celiac diets. We cannot guarantee all requests and it is a good idea to double check once you are in your tour hotels.

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Will my tour guide be local on my Escorted tour?

All tour guides are locally employed.

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.

Italy

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

When will I get my travel documents?

Your travel documents will be issued via EMAIL 7 to 10 days prior to departure. Documents will include your assigned hotel accommodations, transfer details and times, vendor contact information, emergency numbers and more. All you need to do is print out all of these documents and take them with you. You may forward them to friends & family to share your trip details and contact information.

Escorted Tours: Travel documents for escorted tours are mailed and will be  delivered via USPS (sent from our office in Massachusetts) and should arrive approximately 7-10 days prior to departure. 

Where should we eat?

We suggest checking with the front desk at the hotel or asking locals for recommendations based on what you’re looking to eat and how much you want to spend. Iceland is a very friendly and hospitable country when you are looking for suggestions or are needing questions answered.

Do I need a Visa to visit Italy?

Travelers from the European Union, the United States and Canada do not need a visa to enter Italy for stays shorter than 90 days. If you hold a passport from a different country or plan on staying for more then 90-days, please check with your local consulate.

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

Scotland

Do I need a Visa to visit Ireland and the UK?

Travelers from the European Union, the United States and Canada do not need a visa to enter Ireland, the UK or most Western European countries for stays shorter than 90 days. If you hold a passport from a different country or plan on staying for more then 90-days, please check with your local consulate.

When will I get my travel documents?

Your travel documents will be issued via EMAIL 7 to 10 days prior to departure. Documents will include your assigned hotel accommodations, transfer details and times, vendor contact information, emergency numbers and more. All you need to do is print out all of these documents and take them with you. You may forward them to friends & family to share your trip details and contact information.

Escorted Tours: Travel documents for escorted tours are mailed and will be  delivered via USPS (sent from our office in Massachusetts) and should arrive approximately 7-10 days prior to departure. 

Does Tenon Tours operate the day tours?

Tenon Tours works with various partner companies and local tour operators to provide you with the best day touring options.  By utilizing local tour companies you will be provided with the expertise of the area you are touring by a licensed guide.

Note: Don’t forget to tip your drivers based on the level of service they provide!

Some partner companies include, but are not limited to: Rabbies, City-Sightseeing, Highland Explorer, Galway Tour Company, Deros Tours, When Where Wales, Cork Taxi Tours, Irish Day Tours, Irish Rail Tours, Dualway, Premium Tours UK and Odyssey Coach Tours.

For whom are tours recommended?

We recommend our tours for active independent travelers who want an alternative to driving themselves or a fully-planned tour with no freedom or flexibility. This tour is not recommended for those who require a full time guide, private transportation service at all times, luggage handling or have mobility issues requiring wheelchairs, have trouble walking or limiting medical conditions.

Do I need a credit card to travel?

If you are renting a car, a valid credit card (Visa, Mastercard or American Express) in the driver’s name will be necessary in order to rent the vehicle. This is necessary for the security deposit taken as you pick up the car. Visa and Mastercards are the most widely accepted credit cards internationally. Rental car companies (as well as other vendors) do NOT accept Discover credit cards, so be sure to have a secondary major card if you primarily use Discover in the US.

Wales

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

How much luggage can I bring on my Escorted Tour?

On coach tours, you are permitted one piece of luggage and one carry-on bag per person. Porterage between the coach and your hotel room is included.

Massachusetts
301 North Ave, Floor 2 Wakefield, MA 01880
Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
Tenon Tours, LLC BBB Business Review tenontours.com has a Shopper Approved rating of 4.8/5 based on 221 ratings and reviews