FAQs

England

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Are there age restrictions to rent a car in Ireland and/or the UK?

Yes. In Ireland, the driver must be between 23-80 years at the time of travel. Certain conditions apply for drivers 76-80 years old, and elderly drivers may have to provide additional documentation to rent a car. Drivers aged 23-24 years are restricted to the economy-sized car class and pay a daily surcharge of €26.00. If you are 23, 24 or 75+, please let your travel specialist know at the time of booking. In the UK, drivers must be 25+, no exceptions, and there is no upper age limit.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with guaranteed door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades are available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided. Upgraded pricing available for all private transfers, please contact your travel specialist.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Iceland

Self-Drive Hints:

You may think that the main idea you need to keep in mind when driving in Iceland is to stay on the left side of the road. That’s important, true, but there are a few other details to remember when you’re doing a road trip in the Republic of Ireland or Northern Ireland and the UK.

Automatic vs. Manual. Many overseas rental agencies charge a premium for automatic cars. If you’re used to driving an automatic at home, you may not want to try to save a few bucks by renting a standard. Remember it is better to be safe and comfortable than to save some money and struggle through your trip with a transmission you aren’t used to.

Park the cell phone. In Iceland, driving while using a handheld cell phone is illegal, and fines are steep.

Remember that every drive takes longer than you’d think. Major high speed highways don’t exist in Iceland as you may be use to in North America. Roads are small, often windy and can often be closed due to weather. On the bright side, most of the scenery you could be crawling past is very pretty.

4×4 can be mandatory! Depending on the time of year you are traveling, a 4×4 SUV vehicle may be mandatory. Self-drive tours are often only booked May through September but we understand that some people would like to travel in the winter months. While that isn’t a problem, a 4×4 vehicle will be required due to the unpredictability of the weather.

Although tempting to find that remote beautiful view, off road driving is illegal in Iceland! Safety is the most important thing, as you never know how unpredictable the weather is and how well your car can handle the roads (or lack there of) of where you are traveling.

Budget wisely for gas. You think your gas prices are high? Keep in mind that the price listed is per liter! (Roughly 4 liters make up a gallon.)

Look before you pump. Diesel is more widely available in Iceland than in the US/Canada. Make sure you’re pumping the right fuel before popping that nozzle in the tank. Damaging the car due to wrong fuel is not covered by insurance!

Don’t rush! Allow yourself time to get lost, and you’re almost certain to discover a special volcano, pub or puffin nest far off the beaten track.

Do we need to tip our drivers on a Hopper tour?

Yes! For each door-to-door transfer with a driver or day tour with a tour guide (such as on our optional tours) it is customary to tip between 2 to 5 Euros or Pounds per person, per transfer based on the service and information provided by your driver and/or guide. No tipping is required for drivers of scheduled/public transfers.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Ireland

Does my flight need to arrive or depart at any specific time? How do airport transfers work?

Your flight does not need to meet any specific time requirements though most flights from the U.S./Canada do arrive early in the morning. Airport transfers are supplied by local city-center shuttles (bus/train), hotel shuttle or pre-paid taxi. Shuttles are provided by companies such as Aircoach, CityLink, Heathrow Express or Bus Eireann depending on your airport and location.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Details on the M50 motorway toll (Ireland only):

Toll booths replaced by new barrier free tolling system. Customers should be aware that there is not a cash payment facility at the tolling point on the M50 motorway (Dublin’s Ringroad). Drivers of all vehicles using the section of the M50 between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) are liable to pay a toll.

What is the difference between a door-to-door transfer and a private chauffeur driver guide?

A door-to-door transfer is exactly that: You can hire a driver to pick you up at point A to take you to point B. With a service like this the driver is not a licensed guide to provide you with information regarding sites, history or stories during your transfer.

If you hire a Private Chauffeur Driver, they will get you from point A to point D, with stops at point B & C along the way while they are also providing you guidance as to where you are and what you’re seeing.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Italy

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

Are there age restrictions to rent a car in Italy?

Yes. In Italy, the driver must be over the age of 21, but drivers under the age of 25 may incur additional fees. There is no maximum age.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

Scotland

What is the difference between a door-to-door transfer and a private chauffeur driver guide?

A door-to-door transfer is exactly that: You can hire a driver to pick you up at point A to take you to point B. With a service like this the driver is not a licensed guide to provide you with information regarding sites, history or stories during your transfer.

If you hire a Private Chauffeur Driver, they will get you from point A to point D, with stops at point B & C along the way while they are also providing you guidance as to where you are and what you’re seeing.

Can I rent a GPS navigation system?

Ask your travel specialist about how to include a GPS and mobile phone rental in your Tenon Tours self-drive tour package, otherwise we rent GPS/mobile phone bundles for $20 per day. If you’d prefer to rent from your car rental company, you may rent a GPS only (normally around €/£10-15 per day) from them.

Inputting GPS Coordinates: 

For GPS coordinates, use the first format listed in the GPS: (h ddd.ddddd°)

If the coordinates given read: 52.710743, -8,878969, they should be converted and entered into the Garmin GPS as : N 52.710743 and W 008.87896

The first coordinate given is Latitude (North/South). Ireland and the UK are north of the equator. The second coordinate is Longitude (East/West). If negative, it is west of the Prime Meridian line, (Ireland and the UK are west of the Prime Meridian) if it’s positive it is to the East.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Why are automatic cars so much more expensive?

Automatic cars are in much higher demand than manual cars in Ireland and the UK because of international visitors not used to driving on the opposite side of the road or driving a manual.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

Wales

What is the difference between a door-to-door transfer and a private chauffeur driver guide?

A door-to-door transfer is exactly that: You can hire a driver to pick you up at point A to take you to point B. With a service like this the driver is not a licensed guide to provide you with information regarding sites, history or stories during your transfer.

If you hire a Private Chauffeur Driver, they will get you from point A to point D, with stops at point B & C along the way while they are also providing you guidance as to where you are and what you’re seeing.

Are the pedals set up the same on manual cars in Ireland and the UK as in the U.S.?

The pedals are set up the same on cars in Ireland and the UK, though everything else in the car is reversed as the driver’s side is on the right of each vehicle. Reminder – you’ll shift with your left hand!

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

Can I pre-book a seat on a small group escorted tour?

Seats are not able to be pre-booked for any tours to allow passengers a daily first come first serve basis.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Massachusetts
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Delaware
1632 Savannah Rd, Suite 10 Lewes, DE 19958
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